A private membership for the exceptional home
Your home, handled.
A verified record of your home, priority response when it matters, and foresight on what it will need next. One standard of care for the North Shore's premium homes.
By selective intake. A limited founding cohort on Vancouver's North Shore.
The problem
A fine home is a second job you never applied for.
The records live in a drawer, or nowhere. The trades you trust are a list of phone numbers and hope. And when something fails at eleven at night, there is no one whose job it is to answer. Most owners manage their home reactively, one surprise at a time. Membership replaces that with a single, accountable standard of care.
What HomePassport is
A private home-management membership, built on a verified record.
HomePassport holds a structured, verified record of your home, watches the systems that age and fail, coordinates vetted trades at member rates, and responds first when something goes wrong. The longer we look after a home, the sharper the foresight becomes. We hold the intelligence. You keep the home, without the burden of running it.
What is included
One membership. The record, the oversight, and the response.
The Verified Home Record
A precise, lasting record of every system, service, and document, and the foundation our foresight is built on. Your home's memory, and yours to keep.
Priority response
One number for your home. A two-hour target on genuine emergencies, around the clock, and a same-day path for the urgent.
Two Home Health Checks a year
A spring and a fall review of roof, envelope, and mechanicals by a trade-qualified technician, so small matters surface before they grow.
Two advisory reviews a year
A scheduled conversation with your dedicated advisor, to plan the year, read the foresight, and decide what the home needs and when.
Monitoring and foresight
An intelligence layer that learns your home and reads what is ahead, delivered as a monthly digest. Indicative, not certain, so nothing arrives as a surprise.
Vetted trades at member rates
A closed, hand-picked roster, coordinated for you, with the work billed to you at preferred rates.
Membership covers the record, the oversight, the response, the checks, and the advisory reviews. Trade and repair labour is always member-paid, at member rates.
How it works
Four steps. A standard of care that does not slip.
- 01
Apply and qualify
Selective intake by home and by fit.
- 02
The verified record
We build your Verified Home Record on enrolment.
- 03
Ongoing stewardship
Health checks, advisory reviews, monitoring, and foresight, through the year.
- 04
When something happens, one call
We answer, triage, and coordinate the right trade.
The promise
When something goes wrong, one call.
A defined emergency, a burst pipe, a failure of heat in winter, a compromised door, is answered immediately and met with a vetted trade on a two-hour target inside the cluster. Everything routine is triaged within a day and scheduled. You stop being the general contractor of your own home.
Emergency
A two-hour target, around the clock, for defined emergencies.
Urgent
Seen the same or next business day.
Standard
Triaged within 24 hours, then scheduled.
Priority response is a service standard, not a financial product. Members pay for their own repairs at member rates.
Founding cohort
A limited founding circle.
We are opening membership to a small founding group in a handful of North Shore neighbourhoods, where one trusted local team can look after every home properly. Founding members shape the service and keep founding terms.
- Founding rate of $299 a month, locked for the life of the membership.
- The founding Verified Home Record at a flat $1,000.
- First access to the priority line and the advisory relationship.
- A standing voice in how the service is built.
Edgemont · Forest Hills · Canyon Heights · Capilano
No long-term contract. The membership has to earn its place every month.
For sellers
Selling an older premium home? The record is your advantage.
The same verified record that runs your membership becomes a structured, defensible resale record before you list: documented improvements, a clear read on buyer objections, and a positioning brief that protects your price. And when the home sells, the record travels to the buyer, who continues as a member.
For sellersQuestions
Frequently asked.
What does the membership actually cover?
The verified record of your home, the monitoring and foresight, two Home Health Checks and two advisory reviews each year, and priority response when something goes wrong. Trade and repair labour is billed to you separately, at member rates.
How are you paid?
Two ways, both visible to you. A flat membership fee for the ongoing oversight and access. And on any trade work we coordinate, a management fee, shown on every estimate, on top of the trade's negotiated member rate. It scales with the size and complexity of the job, the way a project manager is paid, with a minimum on smaller jobs to cover the work of triage and coordination. We do not hide a markup inside the trade's price: you always see what the trade charges and what we charge to manage the work.
What happens at 2am when something fails?
One number. A defined emergency, a burst pipe, lost heat in winter, a compromised door, is answered immediately and met with a vetted trade on a two-hour target inside the cluster. Everything routine is triaged within a day and scheduled.
Is this insurance?
No. You always pay for your own repairs and parts, at member rates. We carry no risk and absorb no repair costs. Membership buys oversight, coordination, and priority access, not a financial product.
Is the Home Health Check a home inspection?
No. It is a trade-level review by a qualified technician to surface what needs attention before it grows. For a formal pre-listing report, we bring in an arm's-length licensed inspector.
Who owns the record?
You do. It is your home's record, yours to keep, and it travels with the home if you ever sell.
How do you use my data?
Only to look after your home and sharpen its foresight, and only with your consent. We do not sell your data.
Is the foresight a guarantee?
No. Foresight is indicative: a read on what is likely and when, so fewer things take you by surprise. The judgement stays with you and your trades.
We are building the intelligence layer for the home. Membership is where it starts. What we are building →